So, being an emotional wreck after getting into a car accident with your three-month-old car, not great... Rob at Queen City Auto Rebuild... SO GREAT!
I rear ended a guy on 405 in my Subaru Legacy. After getting a recommendation for Queen City, I had my car towed there. Right after my insurance company visited the shop to assess the damage, I received a call from Rob. He walked me through the initial damage and told me to brace myself for more damage to be found once they started tearing the car down. (There ended up being a lot more, word of advice, don't follow so closely to the car in front of you!)
Anyways, Rob called me at every development and was very patient near the end when I was calling almost every day to get an update. He helped me fight my insurance company against using recycled parts on my 2013 Subaru. Rob was truly the best!
Now, I recommend Queen City to ANYONE who asks about body repair. They are a rare gem, who really knows their stuff. My car looks PERFECT, and I can't thank Queen City enough!Sierra P, Renton WA
I was referred to QCAR by Metropolitan Auto Detail (King 5 best of western Washington) based on the positive feedback they had received from their detail clients over the many years.
My 2008 SL550 needed a complete paint job from bare metal. To say I was apprehensive has merit.
I am a man who "does not confuse movement with action", so to say my standards are high is an understatement. There are four principles that must be followed for a successful outcome and absolute customer satisfaction. I call them LAER principles and these fundamentals work.
LISTEN: QCAR genuinely listened to my issues and concerns. Cannot fix what you don't know.
ACKNOWLEDGE: QCAR understands that "people wish to know how much you care, before they care how much you know."
EXPLORE: QCAR worked tirelessly to find options to resolve my concerns and issues.
RESPOND: QCAR did not confuse movement with action by following thru on all commitments and thereby resolving issues even before they presented themselves.
I cannot guarantee your car will be fixed overnight due to the fact they are busy and with good reason. If you want to be treated like family and have peace of mind knowing your car will be fixed perfectly the first time the choice is easy.
FYI: My neighbors and colleagues thought I had bought a new car.Mr. J, Bellevue WA
I recently used Queen City again to repair my mother's new Honda after she hit a pole in a parking garage. Once again the work was flawless and the experience was exceptional. As always the front desk staffs are very professional and the team kept me informed of the status of the work. The price was right on par with any other body shop if not better...plus the work is done to a higher standard than most places I’ve seen. QC has earned my business for life!Tim K, Bellevue WA
I have to say I am completely impressed with this place. It had been sometime since I was last here; I had a car with some serious damage that needed work. They did a great job and the cost was worth the quality. The only negative from before was they did NOT accept credit cards...that has thankfully changed. Most recently I took my Audi in and was greeted quickly and warmly by both front desk receptionist, also when I returned. Ricky was my estimator; he was professional from start to finish and was very prompt via email with questions or concerns. This auto body shop is still the best I have seen or heard of on the east-side. If another idiot hits my car, I'll be back for a visit. Thank you!!Ruben H, Bellevue WA